Delivery

SHIPPING GUIDE

Orders are shipped from the distribution centre in Melbourne the next working day after full payment is received. Items are shipped by one of four couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

After placing an order, you will receive an order confirmation email. At this point items are then picked and packed in the warehouse. Once the items are ready and waiting for a courier, you will receive a second email confirming that your items are awaiting shipment. Finally, once the courier has collected your items, you will then receive an email with a tracking number for you to follow the progress of your delivery.

Note: It sometimes takes up to 48 hours for the couriers website tracking to recognise your tracking number. If you are unable to track your item after 24 hours, contact us.

HOW LONG DOES IT TAKES TO SHIP TO MY ITEM?

The estimated delivery time frames are:

For customers in VIC, approximately 3 – 5 working days;

For customers in NSW, SA, ACT, approximately 4 – 8 working days;

For customers in QLD, WA and TAS, approximately 7 – 10 working days.

NOTE:

Delivery time only starts after your payment has been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

AUSTRALIA POST

 Item that weighs 22 kg or less will be dispatched with eParcel. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution services across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from the warehouse on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcels weighing less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver. We are currently working with couriers to deliver to more postcodes. Please refer to the list below for postcodes we are unable to deliver.

StatePostcodes
Northern TerritoryAll
New South Wales2641
2717
2831
2898
2899
Western Australia6055
6215 -> 6699
6700 -> 6799
South Australia5701
Tasmania7151
Queensland4184
4421
4450 -> 4499
4680
4700 -> 4999
9920 -> 9959

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.